Shipping & Delivery Policy

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Order Processing

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• All orders are processed within 2–3 working days (Monday–Friday, excluding public holidays).

• You will receive a confirmation email once your order has been dispatched.

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Shipping Rates & Delivery Times

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• UK Delivery: Standard delivery usually takes 3–5 working days after dispatch.

• International Delivery: Shipping times vary depending on your location but typically take 7–14 working days.

• Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order.

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Order Tracking

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• If your order is shipped with a tracked service, you will receive a tracking number once your package has been dispatched.

• Standard untracked shipping may also be available for some orders (shown at checkout).

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Delivery Issues

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• If your order does not arrive within the expected timeframe, please contact us at incrediblemeprogramme@gmail.com so we can investigate.

• We are not responsible for delays caused by postal services, customs checks, or other circumstances outside our control.

• Please ensure your delivery details are correct at checkout. We cannot be held responsible for lost packages due to incorrect addresses provided by the customer.

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Damaged or Missing Items

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If your order arrives damaged or incomplete, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or refund where appropriate.