Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and purchase our programme.

1. Information We Collect

When you use our website or purchase our programme, we may collect the following information:

Personal Information: Name, email address, billing address, and payment details.
Account Information: Login details for accessing your membership.
Technical Data: IP address, browser type, device information, and cookies.
Usage Data: Pages you visit, downloads, and how you use our content.

2. How We Use Your Information

We use your information to:

Process your orders and manage your membership.
Provide access to programme materials.
Communicate with you about updates, offers, and customer support.
Improve our website, services, and user experience.
Comply with legal obligations.

We will never sell or rent your data to third parties.

3. Marketing Communications

With your consent, we may send you updates, promotions, or offers related to our services. You can opt out at any time by clicking “unsubscribe” in any email or contacting us directly.

4. Cookies

Our website uses cookies to improve functionality, analyse site traffic, and personalise your experience. You can manage or disable cookies through your browser settings.

5. Data Storage & Security

Your data is stored securely and only accessed by authorised staff.
Payment information is processed by trusted third-party providers (e.g., Stripe, PayPal) and we do not store your full payment details.
We take reasonable measures to protect your data against loss, misuse, or unauthorised access.

6. Data Retention

We will retain your personal information for as long as you hold a membership with us, or as required by law (e.g., tax purposes). After this period, your data will be securely deleted.

7. Your Rights (UK & EU GDPR)

You have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate information.
Request deletion of your data (“right to be forgotten”).
Restrict or object to processing.
Withdraw consent for marketing at any time.
Request a copy of your data in a portable format.

To exercise your rights, please contact us at incrediblemeprogramme@gmail.com.

8. Sharing Your Information

We may share your data only with trusted service providers (such as payment processors, email platforms, or hosting providers) in order to deliver our services. These third parties are bound by strict confidentiality and data protection agreements.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: incrediblemeprogramme@gmail.com

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).